TERMS AND CONDITIONS

ORDERING & PAYMENT

  • Accuracy of Details: When placing an order, it is essential to ensure that all the details provided to Axiomcc for purchasing goods are accurate and complete in every aspect.

  • Personal and Payment Details: Upon order completion, you will be asked to provide personal and payment details. By doing so, you grant us permission to conduct necessary checks through our payment provider, 2Checkout.

  • Price and Availability: The price and availability of goods are subject to change without prior notice.

  • Stock Availability and Acceptance: All orders are subject to required stock availability and acceptance by Axiomcc.

  • Reservation of Items: Adding items to your online shopping basket does not reserve them. Other customers browsing the store simultaneously can also purchase the same items. Sales are confirmed only when the order dispatches from the warehouse and payment is successfully processed.

  • Promotional Offers and Gift Vouchers: Promotional offers, gift vouchers, and codes may not be applicable to sale products or used in conjunction with other offers, unless otherwise stated. These offers may be withdrawn at any time without notice.

  • Valid Payment Method: You certify that the payment method used belongs to you. It is illegal to use a false name or an invalid credit card for ordering. Any such instances will be considered fraudulent, and details may be reported to the authorities.

  • Payment Charges: Credit/debit cards or PayPal accounts will not be charged until the point of dispatch or order acceptance.

  • Unavailable Products: If any products from your order are unavailable, we will contact you via email. We will attempt to fulfill your order from the store and inform you of any cancellations if fulfillment is not possible.

  • Order Amendments: Please note that we are unable to make changes to an order once it has been dispatched. If you need to make changes prior to dispatch, please contact our Customer Services team in Thailand at +66 99 229 3226 or via email at axiomcc.co@gmail.com.

  • Pricing and Currency: Prices will be displayed in Australian currency, specifically in Australian Dollars (AUD). The total prices shown on the checkout page represent the amount payable by the customer for the items, regardless of the delivery address in each country. VAT refunds are not offered on any orders.

  • Import Duties and Taxes: Your local customs authority may apply local import duties and taxes. We declare the full transaction value of all packages.

 

​Payment Acceptance

  • Customers can conveniently use Visa, MasterCard, American Express, JCB, PayPal, and E-vouchers to make their payments. Ensuring secure transactions is crucial, and it's reassuring that you process payments through the Stripe payment system. With this system in place, all payment details will be encrypted, protecting the sensitive information shared by customers. Additionally, any stored card information will be securely held on Stripe's servers, further enhancing the security and privacy of customer data.

    By offering a range of secure payment options and prioritizing the safety of financial information, you provide customers with a seamless and trustworthy payment experience.

 

Gift Vouchers and Promotional Code

  • Gift Vouchers and Voucher Code can be redeemed to purchase Axiomcc products with the full price. And exclusive in Axiomcc.co website.

  • Please note that gift vouchers and voucher codes cannot be used in conjunction with any other discounts or voucher codes. This ensures that customers can make use of only one promotional offer per order.

  • In the case where the value of an order is less than the value of the voucher, any remaining balance of the gift voucher will not be refunded or credited. It's important to utilize the full value of the gift voucher at the time of purchase. By adhering to these guidelines, Axiomcc ensures a fair and consistent policy for the redemption of gift vouchers and voucher codes, providing customers with a clear understanding of their usage.

 

Errors 

  • At Axiomcc, we understand that errors can occur, and we take responsibility for rectifying them. In the event of an error on our website that affects your order, we reserve the right to refund your order before the goods are dispatched. We will make every effort to notify you promptly if such a situation arises.

  • Additionally, if a product becomes unavailable after you have placed an order, we reserve the right to cancel the order. In such cases, we will notify you immediately and reimburse you for the full cost of the order. While we apologize for any inconvenience caused, we do not provide compensation for these situations.

  • Our goal is to provide a smooth and satisfactory shopping experience for our customers, and we appreciate your understanding in these rare instances where errors or unavailability may occur.

 

Shipping

  • Warehouse Location: All orders are shipped from Axiomcc's warehouse in THAILAND.

  • Delivery Times: Delivery times will vary depending on the destination country. Please note that for overseas orders, import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. It is important to be aware of your country's taxation rates, and you can contact your local customs office for more information.

  • Refusal of Payment: If the buyer refuses to pay the import duties, taxes, and charges and the package is returned, the order will be refunded, subject to a 30% restocking fee and the cost of shipping.

  • Shipping Process: Axiomcc strives to communicate with shipping vendors to track items and ensure timely delivery. As a small business, please allow 1-2 business days between placing your order and shipping. If you place an order on the weekend, an extra day may be required.

  • International Shipping: All international orders will be shipped via DHL and will be subject to DHL rates. Free shipping is available for orders over $300AU.

  • Contacting Axiomcc: If you have any questions about your order, you can reach out to Axiomcc via email at axiomcc.co@gmail.com.

  • Order Refusal or Cancellation: Axiomcc reserves the right to refuse or cancel an order for any reason. If your order is cancelled after your credit card (or other payment method) has been charged, a credit will be issued in the amount of the charge. Axiomcc will contact you if any portion of your order is cancelled.

     

RETURN

Manufactory error

  • If you encounter a manufacturing error with your product, we apologize for the inconvenience. To initiate a return, please follow these steps:

    1. Take a photo of the manufacturing error clearly showing the issue.
    2. Send an email to axiomcc.co@gmail.com with the subject line "Manufacturing Error - Your Name". Attach the photo of the error to the email.
    3. Our team will receive your email and contact you directly as soon as possible to assist with the return process.

    Please note the following conditions regarding returns:

  • Returns are only accepted online for items purchased directly from Axiomcc. If you purchased your item from an authorized distributor of Axiomcc, you should return the item directly to the authorized distributor or the place where the item was purchased.

    By following these guidelines, we aim to resolve any manufacturing errors promptly and ensure a smooth return process for our customers.

 

Repair Service policy

  • At Axiomcc, we offer a free repair service (excluding shipping costs) for products throughout their lifetime, provided that you have a valid proof of purchase. Here are the details regarding our repair service policy:

  • Free Repair Service: We are committed to repairing your product at no charge (excluding shipping costs) if it requires repair due to manufacturing defects or issues. This service is available for the lifetime of the product, as long as you can provide a valid proof of purchase.

  • Repair Process and Modifications: Our goal is to restore your item to its original condition. However, please note that slight modifications may be necessary in terms of color match, material, and hardware used during the repair process. These modifications are made to ensure the longevity and functionality of the repaired item.

  • Processing Time: Once we receive your parcel, the repair process can take up to 2 weeks to complete. If you purchased your item from one of our authorized distributors, please contact them directly for repair assistance. In such cases, please allow an additional week for the repair process.

    By offering a free repair service, we aim to provide long-lasting satisfaction and value for your Axiomcc product. We appreciate your patience during the repair process and are dedicated to restoring your item to the best possible condition.